Terms of service

Terms of Service

Last updated: 17/12/2025

These Terms of Service (“Terms”) govern your use of our website and the purchase of products from The Metal Hut (“we”, “us”, “our”). By accessing our website or placing an order, you agree to be bound by these Terms.

1. About Us

Company Name: The Metal Hut
Email: sales@themetalhut.co.uk
Website: www.themetalhut.co.uk
Country of operation: United Kingdom

2. Use of Our Website

You agree to use our website lawfully and not:

Violate any applicable laws or regulations
Infringe intellectual property rights
Attempt to gain unauthorised access to the website or systems
Misuse the website in a way that could damage, disable, or impair it

We reserve the right to restrict or terminate access if these Terms are breached.

3. Products & Descriptions

We make every effort to ensure product descriptions, images, and specifications are accurate. However:

Images are for illustrative purposes only
Colours may vary due to screen settings
Measurements may have minor manufacturing tolerances

All products are manufactured from metal and may contain sharp edges prior to installation. Proper handling and installation are the responsibility of the customer.

4. Orders & Acceptance

All orders are subject to acceptance and availability
We reserve the right to refuse or cancel an order at any time
A contract is formed once your order has been accepted and payment received

If an order is cancelled after payment, a full refund will be issued.

5. Prices & Payment

All prices are shown in GBP (£)
Prices include VAT unless stated otherwise
We reserve the right to change prices at any time

Payment must be made in full at the time of ordering using our available payment methods.

6. Delivery

Estimated delivery times are provided for guidance only and are not guaranteed.

We are not responsible for delays caused by:

Couriers or third-party carriers
Adverse weather
Events outside our reasonable control

Risk of loss passes to you upon delivery.

7. Returns & Refunds

Returns and refunds are governed by our Returns & Refunds Policy, which forms part of these Terms.

Custom-made or bespoke items are non-returnable unless faulty.

8. Installation & Use

Unless expressly stated, our products:

Are supplied for DIY installation
Must be installed correctly and safely
Should only be used for their intended purpose

We are not responsible for damage, injury, or loss caused by incorrect installation, misuse, or failure to follow instructions.

9. Limitation of Liability

To the fullest extent permitted by law:

We are not liable for indirect or consequential losses
We are not responsible for loss of profit, business, or opportunity
Our liability is limited to the purchase price of the product

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any matter that cannot be excluded under UK law.

10. Intellectual Property

All content on this website, including text, images, logos, designs, and product names, is the intellectual property of The Metal Hut and may not be copied, reproduced, or used without written permission.

11. Business Customers

Where purchases are made by a business:

Consumer protection laws do not apply
Returns are accepted at our discretion only
These Terms constitute the entire agreement

12. Force Majeure

We shall not be liable for failure or delay in performance caused by events beyond our reasonable control, including but not limited to strikes, supply chain disruption, acts of God, or government action.

13. Changes to These Terms

We reserve the right to update or amend these Terms at any time. Changes will take effect once published on our website.

14. Governing Law

These Terms are governed by and interpreted in accordance with the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.

15. Contact Us

If you have any questions about these Terms, please contact:

📧 sales@themetalhut.co.uk
🏷 The Metal Hut